-When will my order ship?
We process orders daily! Please allow 1-5 business days for your order to be fully processed. Please note that we do not process Saturday or Sunday. Orders received after 5pm Friday will be begin processing the following Monday. Orders are processed as received. Please note that some items are handmade to order from Texas, please allow up to 5 business days for your order to be made. Items with longer processing time/made to order will be noted in the product description.
-I just placed an order. Can I cancel it for a refund?
At this time, we cannot cancel orders. NO EXCEPTIONS. Items may be at another warehouse and processed immediately. Please email us within 7 days after receiving your item and request a return.
-When will my email be answered?
Please allow 24-48 hours to receive a response from our customer service. Emails are answered in the order in which they are received.
- I believe my package was lost or stolen?
Cowboys & Angels is not responsible for lost or stolen packages. The carrier determines whether there is a safe secure place at the given delivery address.If you believe your package has been lost or stolen, please reach out to your local post office. They can typically pinpoint the delivery location, and in many instances retrieve the package for you.We offer Route Shipping Insurance and highly recommend adding it to your order at checkout. Route Shipping covers lost, damaged and stolen packages.
For international orders, please check with your post office for their shipping and processing times as they vary by country. If you are still unable to locate it, please email us and we will attempt to locate it. Please reach out to your post office as it may be held due to any unpaid duties. We are not responsible for these charges.
-I placed an order, but now it's on sale. Can I get the discount?
Unfortunately, discounts cannot be applied to previous purchases.
-Do you ship worldwide?
Yes! We ship worldwide, including all APOs! We are NOT responsible for any custom fees, duties or failed deliveries due to incorrect addresses. If item is returned to us for incorrect address, shipping fees will not be refunded.
-You're sold out of an item I really wanted. Do you restock?
We do our best to restock our most wanted items! If we are able to restock the item, it may be a week or sometimes longer. Our restocks depend on when the manufacturer can deliver it to us, as well as how many customers are on the restock alert list. We give the option on the product page to be alerted of any future restocks. We also have a Facebook Group notifying customers of restocks and customers can make restock requests.
-Can I model/be a brand ambassador/influencer for Buckaroo Bandits?
We select our models and brand ambassadors from our customers! Please contact us at firstname.lastname@example.org with links to social media or tag us on social media!
- What are your COVID-19 procedures?
We take customer health and safety seriously. Our shipping and inventory station are constantly sanitized throughout the day. All clothing is steamed for sanitation purposes before shipment.